Silent call
(Redirected from Predictive Dialers)
A silent call is a telephone call in which the calling party does not speak when the call is answered. Most such calls are generated by a cold call telemarketing operation's dialer software, which makes many calls automatically and sometimes does not have an agent immediately available to handle an answered call. As a result, the called party hears silence ("dead air"), followed by the call being disconnected.[1] This differs from a ghost call, which is not dialed intentionally, and is due to technical issues or pocket dialing.[citation needed]
In the U.S., the Federal Trade Commission (FTC) uses the term "abandoned call" instead of silent call in its regulations applying to telemarketing.[2]
References
[edit]- ^ "Abandoned and silent calls". Ofcom. 1 August 2023. Retrieved 26 January 2024.
- ^ "Complying with the Telemarketing Sales Rule". Federal Trade Commission. 2 February 2011. Retrieved 26 January 2024.